Transparent answers for your most common questions

Common Questions

What success have you had?

SFF specialises in fatigue through an individual adopting a self-management approach. Our team is made up of a range of skills, personal lived experiences of fatigue, health professionals each a leading specialist in their field. Over the last ten years we have supported thousands of people who have helped shape our Hub programmes. Many people have reported returning to employment, education or a greater quality of life through being supported by the Salus Fatigue Foundation programme.

I have not been formally diagnosed with fatigue, but I am suffering from the symptoms described on your website - can I still access the hub?

Yes! Very often a formal diagnosis in fatigue can take years or it can be the result of other medical intervention and seen as a side effect. The hub has been designed to provide helpful day to day management tips for people experiencing fatigue.

Can I just do this by myself?

Yes of course you can, however at Salus Fatigue Foundation we have built up over 10 years’ worth of skills, knowledge and experience to help you to adopt a self-management approach to improving your health and well-being. We have proven results and all knowledge comes from qualified Health Practitioners.

But I can access all the information and help i need from books and the internet?

There is certainly more than enough information about fatigue available through books and on the internet, but it can often be inaccurate or not applicable to your current symptoms. The media often over simplify news stories and some of what we read is written by unqualified people making untrue claims. This can result in confusion and misunderstanding about what we should and should not be doing when it comes to managing fatigue and the related symptoms. At Salus Fatigue Foundation, we have the hands on, lived experience and qualifications to provide correct, evidenced-based and safe advice.

I am having problems logging in to the Fatigue Wellbeing Hub, what should I do?

Ensure that you are on the log in page and not the sign up page.If you have not made a note of your password please reset this by accessing the reset password option on the log in page.If you have not received an automated email with your reset password, firstly check your spam/junk mail.If you still haven’t received your automated email to rest your password, please try this again. Please note that this is time sensitive and the reset password link in your email will not work after a day.If your account still isnt working, please let us know via the ‘contact us’ page.

What about my GP?

As with all medical conditions, your first port of call should be your GP. They will be able to provide you with appropriate clinical advice.However, what many of our beneficiaries have found is that they still need practical advice for the day to day management of their Fatigue. At Salus Fatigue Foundation we have over 10 years’ experience, both practical and personally, that has been tailored to help people with a range of fatigue symptoms.

What does my subscription include?

Your monthly subscription includes access to all current content within the Fatigue Wellbeing Hub. The content will be changed and updated regularly, as the Fatigue Wellbeing Hub has been designed as a fluid platform to keep all content relevant and up to date.

How do I cancel my subscription?

Following acceptance of an Order, you are entitled to change your mind and cancel within 14 days from the date of the Order being accepted (the “Cooling Off Period”) where you will be entitled to a full refund.However, if you access or download the Hub Services within the Cooling Off Period, you acknowledge that your right to cancel the Order within the Cooling Off Period for a full refund has been lost.  Following the expiry of the Cooling Off Period, you are entitled to cancel the Hub Services by giving 14 days notice by email to Salus at info@salus.org.uk marking clearly your request to cancel in the subject section of the email. If any refunds are due, we may deduct any pro-rata amounts due to Salus for your use of the Hub Service up and until the final cancellation date. There is a cancellation button on the Fatigue Wellbeing Hub, which will automatically cancel your subscription. Please access this button here. You will be able to use your membership benefits until the end of the billig subscription.

What qualifications do the team have?

Salus Fatigue Foundation’ services are provided by fully qualified and insured health practitioners. Our team is made up of a range of skills, personal lived experiences of fatigue, health professionals each a leading specialist in their field.Salus Fatigue Foundation does not provide, advocate or promote the use of services that claim to provide a cure, or imply they provide medically approved relief, from symptoms experienced through Fatigue conditions.

Can I view the hub before signing up?

We are offering a trial period for you to experience the hub before starting your monthly subscription. Please follow the link to access the free introductory element of the Fatigue Wellbeing Hub.

I am not based in the UK, can I still access the Fatigue Wellbeing Hub?

Sure! The hub has been designed for people to access all over the world.

Cancel subscription here

We are sorry that you want to cancel your subscription and hope that you have found the Fatigue Wellbeing Hub useful.There is a cancellation button on the Fatigue Wellbeing Hub, which will automatically cancel your subscription.  Please access this here: https://my.salus.org.uk/my-orders/ You will still be able to use all your membership benefits until the end of the billing cycle.